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Cleaning Complaints and How to Solve Them

Do you ever pick up the phone only to find an angry customer on the other end? Perhaps a trash can didn’t get emptied the night before, or the dusting isn’t up to par. Customer complaints are inevitable for a commercial cleaning service, but there are a number of things that you can do to minimize the frequency. Here is one of the common complaint received by commercial cleaning companies and tips on how to solve the problem. Supplies Empty. If roll towels are being used, you can replace smaller rolls of 350′ with rolls of 800′ with stub roll access. Most 350′ roll dispensers will handle 800′ rolls without replacing the current dispenser. The same can be true for center-pull towels. If using a smaller roll, replace with a larger roll. If you have to replace dispensers, do so. It’s a small price to pay in order to keep the customer happy.